Refund Policy
At BPSC RIGHT WAY, we are committed to ensuring a positive learning experience for all our users. Please review our refund policy carefully to understand our guidelines for refunds, returns, and cancellations.
1. Eligibility for Refunds
Refunds may be issued under certain conditions for specific products and services. Refund eligibility includes:
- Technical issues on our platform that prevent access to purchased content.
- Unintentional duplicate purchases of the same product.
- Other cases of significant service disruptions that affect the user experience.
2. Refund Conditions
- Digital Products: For e-books, recorded videos, and other downloadable content, refunds are typically not available once the product has been accessed or downloaded.
- Live Classes and Subscriptions: Refunds are available if a cancellation request is made before attending any live session or accessing any content in a subscription-based course.
- Test Series and Mock Tests: Refunds may be issued if access is not granted or if a user faces continuous technical issues that our support team is unable to resolve.
3. Refund Request Process
- To request a refund, please contact our support team via support@bpscrightway.in or our in-app help section within 7 days of purchase.
- Please provide your order details, purchase receipt, and a description of the issue.
- Our support team will review your request and respond within 3-5 business days.
4. Refund Approval
Upon approval, refunds will be processed through the original payment method. The processing time may vary depending on your payment provider. Typically, refunds are credited within 5-10 business days.
5. Non-Refundable Services
- Content that has been partially or fully accessed, including live classes, downloadable materials, or mock tests.
- Courses or products purchased on sale or with discount codes are generally non-refundable unless stated otherwise.
6. Cancellation Policy
- You may cancel a subscription or upcoming live class enrollment at any time before accessing content. Please reach out to our support team for assistance with cancellations.
Contact Us
If you have questions about our refund policy or require assistance with a purchase, please contact our support team at support@bpscrightway.in . We are here to help and ensure that you have the best experience possible on BPSC RIGHT WAY!